Refund Policy
Refund Policy
Effective Date: 6-1-2021
At Impeccable Defense, we are dedicated to providing high-quality less lethal products and ensuring our customers are fully satisfied with their purchases. If you are not entirely happy with your order, we're here to help.
**Return Policy:**
1. **Eligibility for Returns:**
- Items must be returned within 7 days of the delivery date.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (such as an order number or receipt) is required.
2. **Non-Returnable Items:**
- Any item that has been used or damaged.
- Items that were sold as final sale or marked as non-returnable at the time of purchase.
3. **Return Process:**
- To initiate a return, please contact our customer support team at #253-777-1524 within 7 days of receiving your order.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your items.
4. **Shipping:**
- Customers are responsible for return shipping costs unless the product received was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking information.
5. **Refunds:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
- Original shipping fees are non-refundable.
6. **Exchanges:**
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team.
**Contact Information:**
For any questions related to returns or refunds, please reach out to us at:
Phone: 253.777.1524
We appreciate your business at Impeccable Defense and are here to ensure your satisfaction. Thank you for choosing us for your less lethal product needs.